Frequently asked questions
Updated 2 November 2026
How do I buy hosting?
Add a plan to your cart, then choose Continue this order. In the secure provider form, review the configuration, optional domains, price and terms before creating your account or paying. Each hosting plan is ordered separately.
Who handles payments?
LiquidNet handles payments and order confirmations for new provider orders. The available payment methods, currencies and final total are shown in their checkout. You do not enter card details on TradeSpheres.
Can I pay in ZMW?
ZMW is not currently listed in the provider checkout. Our catalogue uses USD; other supported currencies are shown in the order form. Your bank may apply conversion fees.
Is there a trial?
Eligible shared-hosting plans show a 30-day trial in the provider form, with restrictions and the subsequent payment amount and date. Read those details before accepting.
How do I manage renewals and services?
Open Client area and select Hosting control panel. Use the credentials supplied for the hosting account, and manage billing or submit cancellation requests there. Earlier TradeSpheres account credentials and pending orders are separate.
Where are my confirmations?
The provider sends order and service messages to the email address entered at checkout. Check your spam folder or contact provider support with your reference. The local cart is only a selection list and does not show payment status.
Can I get a refund?
Read our Refund Policy and the product-specific provider terms before ordering. Shared hosting, VPS, dedicated servers, domains and SSL do not all have the same refund rights.
How do I get help?
Use the hosting control panel for technical and billing support, or email [email protected]. TradeSpheres aims to acknowledge complaints within two business days and resolve them within ten business days.
Read the provider’s product-specific policies in the secure order form →